Terms of service
Our care for your jewelry doesn’t end when it leaves our hands.
Every Aurora Aura piece includes 3 complimentary care services within 5 years. A piece made to hold an important memory deserves to be cared for long after it arrives.
Ⅰ. Complimentary Care
Your complimentary care may include:
- Professional cleaning
- Polishing
- Setting inspection and tightening
- Minor adjustments
- Ring resizing, where the design allows
Ring resizing availability and range depend on the individual design.
Ⅱ. Shipping
First care service: Aurora Aura covers round-trip shipping.
Second & third services: You cover shipping to us; we cover the care service and return shipping.
Ⅲ. Repairs
Manufacturing or quality issues are handled at our cost and do not count toward your 3 complimentary care services.
Major accidental damage, lost main stones, or damage caused by third-party repairs may require a separate quote.
Ⅳ. Request Care
Contact us with your order number, clear photos, and a brief description of the service you need.
We’ll review your piece and confirm the available care options before you send it to us.
