Return and Exchange Policy

Every Aurora Aura piece is carefully inspected before it leaves us.

Important: As jewelry is a high-value item, please record a complete unboxing video starting before the package is opened, and keep it until you have confirmed that your order is complete and in perfect condition. If anything arrives damaged, missing, or incorrect, the video will help us verify the issue and assist you as quickly as possible.

Ⅰ. 14-Day Returns & Exchanges

You may request a return or exchange within 14 days of delivery.

Before sending anything back, please contact serve@auroraaurajewelry.com with your order number and reason for the return or exchange.

Ⅱ. Return Conditions

Returned items must be unworn, unused, and undamaged, with all original packaging, tags, certificates, and accessories included.

Items that do not meet these conditions may not qualify for a full refund.

Ⅲ. Quality Issues

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery and provide:

• Your order number
• A complete unboxing video, beginning with the unopened package and clearly showing the shipping label, packaging, and item
• Clear photos or videos showing the issue

Once the issue is confirmed, Aurora Aura will cover both return shipping and replacement shipping.

Ⅳ. Non-Quality Returns & Customized Items

For returns due to a change of mind, incorrect size selection, or other non-quality reasons, you are responsible only for the return shipping cost.

Customized, engraved, personalized, or specially made items are non-returnable and non-exchangeable unless defective or made incorrectly.

Ⅴ. Refunds

Once your return has been received and inspected, approved refunds will be issued to your original payment method within 7 business days.

Contact: serve@auroraaurajewelry.com