Return and Exchange Policy

Thank you for choosing Aurora Aura. To ensure you have a pleasant shopping experience, please read our return and exchange policy carefully:

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1. Application time

• You can apply for a return or exchange within 48 hours after receiving the product.
• Return time: We will return the money to you within 7 working days after receiving the return courier

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2. Return and exchange conditions

•  The product must be kept in a new, unworn, unaltered and saleable state, and attached with the original sales receipt or order receipt.
•  Personalized customized products (such as engraving or customization) will not be accepted for return or exchange once sold without quality problems.

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3. Special circumstances

• If your product has any quality problems or is damaged during transportation, please contact us within 48 hours after receiving the product and provide photos or videos as proof.
• For return and exchange requirements in special circumstances, please contact our customer service team to confirm whether it meets the policy.

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4. Notes

•  The returned products must be stored carefully to avoid scratches, fingerprints, stains and other damage marks, otherwise it may affect the processing of the return and exchange application.
•  If the product meets the return and exchange conditions, we will arrange the corresponding processing or refund, and the specific operation will be followed up by customer service.

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5. Contact information

•  If you need to apply for a return or exchange or learn more, please contact us through the following methods:
• 📧 Email: serve@auroraaurajewelry.com

We hope that every piece of jewelry can bring you a pleasant experience. Thank you for your support and understanding!