Contact Us

We’re here to help make your Aurora Aura experience as personal and effortless as possible.

Whether you have a question about a piece, need help choosing a meaningful gift, would like to discuss customization, or require assistance with an existing order, our team will be happy to assist you.

Ⅰ. How to Reach Us

1. Contact Form (The Easiest Way)

The easiest way to reach us is to scroll down and complete the contact form below. Simply enter your contact details and message, and our customer care team will carefully read your enquiry and get back to you as soon as possible.

2. Live Chat

Use the black chat icon in the lower-right corner of the website to speak with our customer care team.

3. Email

Email us at serve@auroraaurajewelry.com.

Ⅱ. Office Hours

Our customer care team will respond to your enquiry as soon as possible during business hours.

Ⅲ. Hong Kong Office

Aurora Aura is based in Hong Kong. Please contact our customer care team before arranging an in-person visit.