FAQ

Ⅰ. Delivery and Shipping

1. Do you provide global delivery?

Yes, most countries enjoy free delivery. If your country is not on the list, please contact customer service for consultation.
(Customer service email: serve@auroraaurajewelry.com)

2. How long does delivery take?

Normally, standard delivery to Asia takes 3-7 working days, and delivery to other countries takes 5-14 working days.

3. How do I track my order?

We will provide a tracking number after shipment, and you can check the logistics status through the courier tracking page in the main menu at the top of the site.

View our Delivery Policy
View the Duty Free and Free Shipping Countries List

Ⅱ. Return and Exchange Policy

1. How do I return or exchange an item?

You may request a return or exchange within 14 days of delivery. Items must be unworn, undamaged, and returned with their original tags and packaging. Customized items are non-returnable unless defective.

2. Who pays the shipping costs?

For quality issues, please contact us within 48 hours with an unboxing video. We will arrange collection and cover all shipping costs. For non-quality returns or exchanges, you only pay the return shipping; we cover the original and replacement shipping.

View our Return and Exchange Policy

Ⅲ. Jewelry and Maintenance

Keep 18K gold jewelry away from chemicals, severe collisions and humid environments, clean it regularly and store it separately to keep it shiny and perfect. With careful care, your jewelry will accompany you through every precious moment.

View our Warranty & Repair Policy

Ⅳ. Contact Us

Online customer service: the black chat icon button in the lower right corner of the website
E-mail: serve@auroraaurajewelry.com

If you have any other questions, please feel free to contact our customer service team!