Jewelry Repair

Aurora Aura 5-year warranty policy

Thank you for choosing Aurora Aura jewelry. We are committed to providing customers with a worry-free after-sales experience. Below are the details of our 5-year warranty policy. Please read carefully to understand the warranty rights and scope.

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1. Warranty coverage

In the case of non-human damage, we provide free 3 repair services for all products within 5 years, including:
1) Professional cleaning and polishing: keep the jewelry as bright as new.
2) Re-setting of lost accessories: free replenishment of accessories of the same quality (excluding the main stone).

All costs (including shipping, etc.) incurred during the repair process from the warehouse will be borne by us (excluding the cost of sending to us from the user's home).

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2. Situations not covered by warranty

The following situations are not covered by the warranty:
- Product problems caused by human damage (such as accidental falling, chemical corrosion, etc.).
- The courier fee for the customer to send the product back to us.

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3. Repair service for more than 5 years

We value our customers' long-term use of jewelry. After the warranty period ends:
The customer service team will consult with you to find a suitable repair solution for your jewelry.
Shipping costs and related applicable duties and taxes are at your own expense.

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4. How to apply for warranty

1. Contact customer service: Submit an application through the [Contact Us] page, or send an email to service@auroraaurajewelry.com.
2. Provide proof of purchase: Upload your purchase receipt to confirm warranty eligibility.
3. Mail jewelry: Pack the product securely and send it to our repair center (the address will be provided by customer service).

We recommend using a trackable courier to send jewelry to ensure safe transportation.

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5. Tips

Regular maintenance of jewelry can help extend its service life. Please avoid contact with chemicals when wearing jewelry, and store it properly when not wearing it. Our warranty service is not only a guarantee, but also a commitment to your trust.

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If you have any questions about the warranty policy, please feel free to contact us! We look forward to providing you with better service.